How do I request a refund?

While we strive to make sure every trip is perfect, sometimes things may not go as planned, may cause from us or you! In most cases, please contact us regarding any refund request.

It's Easy To Do

Always have our sale staff working with you from the moment you book our tour - so, for whatever the reason, you want to refund your booking you can continue to work with them through email or call. Besides, our customer support team is always ready to assist you. We can be reached 24 hours a day, seven days a week at the phone number +84 24 6270 2425, or email us at info@zambaka.com - we'll get in touch as soon as we can. NOTE: If your refund request is approved, please note it may take 5-10 business days from the date the refund is processed to appear on your statement, depending on your financial institution.